Nick Crawford brought his British reserve and sly humor to a fun, rambling conversation about marketing, email, clients, agencies and wildlife. Nick figures he's a Hufflepuff, and it showed in his generous views on the challenges and opportunities of email marketing. We went down any number of rabbit holes in search of insight. Topics: email, work, real-time email, customers, people, business, content, view, charity, relevance, conversation, personalization, writing, being nice, relationships.

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