What does the marketing head of a leading texting service have to say about email? Quite a lot! Kenneth shares his astute insights into how people use different digital channels in their life and work. How long do people keep email addresses? Phone numbers? Where's the overlap, and the bright-line differences in marketing on these channels? Topics covered include people, email, text, customers, channel, texting, businesses, company, messages, conversation, talking, week, interesting, pandemic, Chattanooga, question, sms, email address, messaging, real-time email, MMS, visuals and more.

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